Review – How This DIY Divorce Service Really Works

by Lauren Cook-McKay | Last Updated: August 8, 2021

What Is It? | Who Is Eligible? | How Does It Work? | Which States? | How Long Does It Take? | How Much Does It Cost? | Is It Legitimate? | Online Reviews | Pros & Cons | Competitors | Alternatives | FAQs


The Final Answer
Review Summary: is a legit company located in San Ysidro California that was founded in 2001. They claim to have helped more than 500,000 people file for divorce, which is a good track record to hold. Although, they are currently holding a C- rating from the BBB and mixed TrustPilot reviews, so we feel that there are much better online divorce services for you to consider. We reviewed their service below for your convenience.

Our Rating: (3.0/5.0 Average)

Our Rankings: comes in #6 out of 10 in our “Best Online Divorce” rankings that you can view here. Our #1 recommendation is 3StepDivorce, you can read our detailed review here, or check out 3StepDivorce now >>.


picture of a man using the website for diy divorce

Divorces are an unfortunate part of life, and everyone who has been through one would agree that the faster that period of your life is over, the better. In this post, we’re going to cover one of the best ways to avoid much of the waiting involved in divorces, not to mention the expense of hiring lawyers.

Specifically, we’re going to be looking at, which is one of quite a few internet-based companies to start assisting consumers with filling and submitting legal forms. Rather than having a lawyer do the paperwork for you, a series of online forms help you generate the required paperwork.

Divorce is a complicated subject, so different people will have different needs throughout the process, some of which can be fulfilled by and some of which cannot. This review is intended to help you decide whether this web platform is a good way to assist you and your partner get an amicable divorce.

What is is an internet legal services company that was founded in 2001. Since that time, they claim to have helped half a million people get through the process of divorcing.

The best way to think about and similar sites is by comparing them to websites like Simple tax. Essentially, in both cases, they are web platforms that ask you a series of questions in simple English to fill in a complicated legal form based on your answers.

The ease of using makes it a great option for couples seeking an uncontested divorce, helping you fulfill all the steps that you would usually need a lawyer’s help for.

Who Is Eligible To Use

Anyone seeking a divorce in America (as well as some Canadian provinces) can use to prepare their divorce documents as long as they are seeking an uncontested divorce.

Requirements is a good fit if:

Keep in mind, it costs an average of $15,000 in attorney fees if you file for divorce with an attorney. So it is financially a good option to use an online divorce service such as or 3StepDivorce, which is our #1 choice of online divorce companies.

Check out 3StepDivorce now >>

How Does Work?

To get a divorce using, you have to follow a four-step process.

First, you need to check if you qualify for using the service. This mostly involves establishing that you and your spouse have agreed on how to split up all of your joint property and, if you have kids, how custody is going to work.

You can only get an online divorce without lawyers if neither of you will contest the terms of the divorce. If you and your spouse disagree about anything to do with the settlement, you will both need lawyers and will likely need to go to court.

Also, it’s essential to make sure that you both satisfy the state’s residency requirements in which you are filing for divorce. Since every state has specific requirements for determining residency, this is an important step.

picture of step 1 on

Second, there’s a lengthy questionnaire covering all the information needed to go onto your divorce forms. You’ll need to answer many questions to get all the information onto your filing forms, covering things like your addresses, incomes, information about your children, and many other topics. You’ll want to take some time to complete this step to make sure that all your answers are true and accurate.

picture of step 2 on

Third, the website’s systems will generate completed legal forms that you need to check for accuracy and completeness. Mistakes and incomplete forms can lead to delays and other problems, so you want to double-check everything.

After that step, you and your spouse will need to both sign the forms before filling them with the court in your state. The fee you pay for using the service doesn’t include the court fees for filing, so budget for some extra expenses. Exactly how much you’ll wind up paying in filing fees depends on the state in which you seek a divorce.

What’s Included?

As we just went over, doesn’t include a filing service or the filing fees you’ll need to pay. However, up until that step, the website offers all the services you’ll need. It even provides detailed instructions on how to file your documents specific to the state you’re filing in.

They also offer over-the-phone customer service that can help you with any questions about the service you might have. They can’t, however, provide legal advice as they are not lawyers. They’ve even won awards for their customer service.

A feature I particularly like is the possibility of making revisions and changes for free. No matter what mistake you make during the process, even something as major as having a type in your or your spouse’s name can be changed without incurring any extra costs. Some other online divorce websites might charge you or make you begin the whole process again if you make a mistake with something significant.

There’s also only one fee that covers both of you and your spouse, without the need for both of you to pay to access the documents. That’s consistent with’s view of the divorce process as something that should be easy and painless for everyone involved.

Easy to Use?

The online software offered by doesn’t present a challenge even for people who are technologically challenged. It’s really clear how to use the form, and the questions it asks are straightforward and well-explained. You shouldn’t have any problems navigating all of the steps necessary to get your completed documents and be ready to file.

Editing Capabilities

As I mentioned above, lets you make any changes you might need at any point during the process. If you see a mistake on your forms after the final versions have been delivered to you, you can go back and make changes.

Customer Support has customer service representatives that can be reached in several ways, including via email and an online contact form.

You can also call them directly to get in touch, using a number that has service from 10 am to 8 pm EST during the working week.

Guarantee has two notable guarantees that show they are responsive to their customer’s needs and will take responsibility if they don’t fulfill them.

100% Court Acceptance Guarantee

If there’s a problem with your documents that prevents the court from accepting them, will take responsibility and refund their fee.

First, however, they will do their best to make the changes necessary for the documents to go through the court system without any additional fees. Should they be unable to get the court to accept the documents, they’ll issue the refund.

It’s worth noting that this guarantee only comes into effect when the issues with the documents are the result of a mistake by the company. If you’ve made a mistake when answering the online questionnaire or overlooked something when checking over the completed forms, then you won’t be eligible for a refund.

30-Day Refund Policy

You’re also eligible to request a refund without 30-days if you aren’t happy about the service or have changed your mind about filing for divorce.

There are a few limitations to be aware of: you cannot have used certain aspects of the site and still qualify for the refund, like the post-purchase questionnaires, forms, or state-by-state filing instructions.

What States Are Available In?

You can use to get a divorce in all 50 states in America. Because the system revolves around helping you to complete the divorce forms that need to be filed to end a legal marriage, it’s a question of changing the questions that are asked during the questionnaire to make sure all the information that a given state requires is complete.

Impressively, you can also use to get a divorce in some parts of Canada. If you live in Ontario, New Brunswick, British Colombia, Manitoba, or Alberta, you can get a divorce online using this service.

Pro Tip: Remember that these services are only available if the divorce is uncontested. If both spouses agree on the divorce terms, you can use or our top recommendation 3StepDivorce.

Check out 3StepDivorce now >>

How Long Does Take?

If you have all the necessary information on hand and have figured out all the important questions regarding splitting assets and child custody, you can complete the questionnaire in as little as 30 minutes and definitely within two hours.

After that, you’ll have to wait three business days to get access to the legally binding documents that you’ll file with your local courts.

Note that offers an option to expedite the preparation of your documents for an extra fee.

How Much Does Cost?

The basic document preparation service that offers costs $139.

picture of onlinedivorce com pricing model

There are some additional add-on services that you can access if you pay an extra fee, including the expedited document delivery mentioned above. You can also pay to have the website take care of serving your spouse and filing the documents on your behalf.

Pro Tip: You still have to pay the court filing fees for your local jurisdiction, These filing fees will cost you an additional $100 to $400 depending on where you are filing for divorce.


Is Legitimate?

Yes, is a legitimate company that provides the services they claim to. Reviews Online

There is a mix of reviews of on the internet.


The Better Business Bureau gives the website a rating of C- as a result of some complaints about the quality of customer service. On other sites, you can find negative reviews that complain about that same issue, but it’s difficult to tell how justified these complaints are because of the high emotions that are attached to the sort of work that does.


On, the company comes off a little bit better, with a rating of 4.5 stars out of five.


On the other hand, gives them an average score of 3.3 out of 5.

Pros and Cons of

As a service, has both pros and cons that you should think about before signing up for the service.

  • Low Cost – At $139, the service is budget friendly option for those that are tight on funds.
  • Easy to Use Site – The Questionnaire and all the other site functionalities are well-designed and clear.
  • Name Changes and Revisions are Free – You won’t be stuck paying penalties for simple mistakes.
  • Storage Fee – The extra $24.99 that you need to pay per month of online storage is a pain, but can be avoided by downloading and then deleting your documents.
  • Complaints about Customer Service – If you need to solve an issue, you might deal with long wait times and poorly trained staff. Competitors

In this section, we’ll take a look at three popular competitors to

This competitor is another document preparation website that specializes in helping their users fill out the legal forms they need to finalize their divorces. is highly regarded as the best online divorce option you can choose. Overall, you will find their website to be very easy to use, affordable and your divorce documents can be completed quickly.

Additionally, their customer service is best in class and you will have access to additional value-added services such as their “divorce negotiation platform” which is extremely helpful for divorcing spouses.

This is why they are our top pick of all the online divorce websites we reviewed.

We did a full review of 3-Step Divorce here. is another one of the better online divorce options you can choose, it is not the cheapest or the best overall in our rankings but still a solid choice. They boast that they have over 700,000 customers in the last 20+ years of being in business.

While they do have some mixed reviews online, these should be read and evaluated by you before making a final decision. We did a review of CompleteCase's service here for your convenience. is positioning itself as a premium online divorce service for those that want more hands-off options.

Because of the premium “white-glove” service they offer, they also have a premium price tag. Keep in mind, the cost is still far below what using a divorce attorney would cost. We reviewed's service here for you to check out.

Pro Tip: We did a full ranking and review of all the best online divorce services that are available today. If you are considering using this type of service for your uncontested divorce, please check out these reviews to make an informed decision before you make a purchase.
Check out our review of the top 10 now >> Alternatives

The most obvious alternative to is to get a family attorney or divorce lawyer.

If you are having any disagreements about your divorce with your spouse, it is best to get an attorney to ensure both parties are represented correctly.

Another alternative to is to go to your state’s court systems website and download and fill out the forms without the use of an online divorce service. However, this option can be cumbersome and you are on your own because they will not have customer service or provide any assistance.

We recommend you use 3StepDivorce instead, click here >> FAQs

Here are the answers to some of the most frequently asked questions about

  • How Do I File my Documents?

    That depends on the state you’re filing for divorce in, but provides detailed instructions for each state.

  • How Quickly Will I Get My Forms?

    Unless you choose the expedited option, you’ll get your forms within three business days of completing the questionnaire.

  • How Long Can I Access My Account For?

    Once you sign up and create an account on, you’ll be able to access it using your login credentials forever.

    However, there are some limitations on the storage of legal documents on their servers. Once you create legal documents on their system, you’ll have to pay a storage fee of $24.99 once a thirty-day period passes. This fee has to do with the costs of securing legal documents.

  • Is the Website Secure?

    Yes, the website is secure. It has verified security from GoDaddy, which ensures the URL is what it says it is. They also have security from McAfee, which takes care of the payment processing systems, keeping your passwords and banking information secure.

    As always on the internet, don’t enter your password anywhere except the website, and never divulge it over email. If you follow these simple steps, all the personal information you enter on will stay secure.

  • What If I Don’t Have Answers to All the Questions on the Questionnaire?

    The answer to this question depends on what answers you’re confused about on the questionnaire. If it’s an optional question, you won’t need to fill it in and the field will just be blank on the final form.

    However, some questions on the questionnaire are necessary to find out information that absolutely must be on the legal forms. Because the legal forms for each state differ, and so does the questionnaire, the information you’re missing may or may not cause a problem.

    Sometimes, the only solution will be to track down the information you’re missing. Otherwise, there isn’t much that can do.

  • Do I Have to Answer All the Questions?

    Some of the questions will be optional, so you don’t have to answer those. However, other questions are necessary to complete the paperwork needed for your divorce and can’t go unanswered.

  • What if My Spouse and I Can’t Agree on How to Answer a Question?

    Well, there are two different outcomes to this situation that depend on the nature of the disagreement.

    If it’s a factual disagreement, the two of you should find out who is right by looking for documentation that can show who remembers correctly. This might take the form of looking back through bank statements or tax records if it’s a financial question, calling companies, or looking for legal documents in other situations.

    If the disagreement isn’t factual, however, but has to do with splitting up assets or figuring out the custody of children, then you might not be able to use That’s because the website (and other online divorce providers) can only be used by couples seeking an uncontested divorce.

    The best route forward in these cases is taking some time to see if the disagreements can’t be overcome, keeping in mind that the only other way forward is a contested divorce that’s going to involve two sets of lawyers and quite possibly court.

  • How Can I Review my Documents?

    You can review your documents by viewing a pdf on the website.

  • Can I Get a Refund?

    If you sign up for the service but ultimately decide not to use it, you can get your money back within 30 days.

  • How do I contact if I have questions?

    You can contact the company via telephone, email, and a web contact form.

    1 866 927-1400
    Mon-Fri 10:00AM to 8:00PM EST


    Document Processing Center Address: LLC
    416 W San Ysidro BLVD
    Ste L PMB #630
    San Ysidro CA 92173

    Corporate Headquarters: LLC
    200 Continental Drive
    Suite 401 Newark, DE 19713

    Lauren Cook-McKay is the Vice President of Marketing at She holds a Master’s Degree in Marriage and Family Therapy (MFT) from the University of San Diego and applies her training in private practice to helping couples struggling in their marriage. She strongly believes there is hope in all marriages and strives to provide therapy to couples that will lead them back towards a loving marriage, or an amicable divorce that brings peace and closure. Connect with Lauren on LinkedIn here.