CompleteCase.com Review – How This Online Divorce Service Really Works

by Lauren Cook-McKay | Last Updated: August 2, 2021

What Is It? | Who Is Eligible? | How Does It Work? | Which States? | How Long Does It Take? | How Much Does It Cost? | Is It Legitimate? | Online Reviews | Pros & Cons | Competitors | Alternatives | FAQs

 

The Final Answer
Review Summary: CompleteCase.com is one of the best online divorce options you can choose, it is not the cheapest or the best overall in our rankings (they are #2) but still a very solid choice.

Overall, their service is legitimate and they boast that they have over 700,000 customers in the last 20+ years so you know they have the required experience. While they do have some mixed reviews online, these should be read and evaluated by you before making a final decision. We evaluated their service below for your convenience.

Our Rating: (4.5/5.0 Very Good)

Our Rankings: CompleteCase.com comes in #2 out of 10 in our “Best Online Divorce Website” rankings. Our #1 recommendation is 3StepDivorce, you can read our detailed review here, or check out 3StepDivorce now >>.

 

picture of a woman looking at the completecase.com website on her laptop

Divorce can be one of the messiest, most trying, and emotionally challenging times of anyone’s life. Adding to the stress by incurring substantial legal bills and potentially lengthy and complex court proceedings can add years of pain to a challenging time.

Making that process simpler and cheaper is the whole idea behind CompleteCase. This website, created in 2000, is a web-based divorce preparation service. Their goal is to make uncontested divorces easier, and cheaper and, less emotionally taxing.

If you and your spouse have grown apart and are both looking to amicably part with as little hassle as possible, you need to read this article; it’s going to save you time and money.

We’re going to take you through all the nuts and bolts of CompleteCase.  If you’re ready to make this kind of significant change in your life, you’ll know what to expect when you start working with Complete Case.

What is Complete Case

Founded in 2000, CompleteCase is an online divorce service that helps couples get the correct divorce forms in each state and prepare them properly through an easy to use web-based interface. The service has helped more than 700-thousand people restart their lives successfully and put a bad marriage behind them.

Before you start working with CompleteCase, you and your spouse should both be ready to leave the marriage behind. This service is only going to work in the cases of uncontested divorce proceedings.

If there’s any animosity or outstanding disagreements about money or custody, if there are kids in the picture, CompleteCase will not work for you.

CompleteCase is a web-based business that allows you to fill out your divorce paperwork on your own for a low fee. The site will walk you through every step of the process, from paperwork to filing. And they’ll do it all for a fraction of the cost that a lawyer will cost you.

Who Is Eligible To Use CompleteCase

We’ve spoken about this before, but it’s important to say again that CompleteCase will only work if you’re filing for an uncontested divorce. No settlement issues, no custody battles, just a fully amicable split.

If you qualify in that regard, then they can work with all kinds of wrinkles. Let’s say your spouse is living in a different state.  That won’t be a problem. Let’s say your children are living in a different state. Again, no problem. For amicable splits, this company will help you finalize that divorce quickly and easily.

If some conflict arises during the process, CompleteCase can put you in touch with some family lawyers who hopefully can help you iron out any end-of-marriage issues.

Requirements

CompleteCase is a good fit if:

Keep in mind, it costs an average of $15,000 in attorney fees if you file for divorce with an attorney. So it is financially a good option to use an online divorce service such as CompleteCase (or our #1 choice 3StepDivorce) if you are eligible.

Check out 3StepDivorce now >>

How does CompleteCase Work?

The process is entirely web-based and straightforward to use. In the section below, we’ll walk you through the process, so you can make a more informed decision as to whether or not this service is for you.

What’s Included – Features and Functionality

CompleteCase is set up to guide you through the divorce process step-by-step. Every form you need to fill out and file with the court is on their website, so there’s no need to go searching around for any documents or information.

And just in case you think your situation is unique or unusual, the whole process starts with an online interview that ensures everyone involved that CompleteCase will work for them.

And because different states have different laws and rules, the easy-to-use website is organized according to each State. The website ensures that you’re filling out the correct documents that your state needs to keeps the process moving forward.

Here is how the CompleteCase.com's process works.

Step 1: Determine your eligibility.

picture of step 1 on completecase.com

Based on your responses, CompleteCase will determine your eligibility.

picture of being eligible to use completecase.com

Step 2: Complete the online Interview.

Step 3: Print your completed forms & instructions.

Easy to Use?

The whole purpose behind CompleteCase is to make things easy. If your relationship with your spouse isn’t contentious, why should getting a divorce be any different? From the moment you hit the website and do your online interview, the process will move you quickly through the process.

First, find your State is on the list and get going. And if your spouse and you live in different states, the website will let you know which state makes the process easier. Also, you don’t need to do everything all at once. Your account will stay open for 30 days so you can think things over or take the time you need to fill out all the documents.

And it also makes filing the documents easy. Just print them out, sign them and mail them to the correct courthouse in your jurisdiction. If you have any questions at all, CompleteCase has exceptional customer support via phone and email.

Editing Capabilities

Did you make a mistake and need to edit you online divorce documents? Or Maybe your memory was a bit off, and you need to go back and fill in some information that you got wrong the first time. That’s no problem with CompleteCase, your documents will stay online for 30 days (and you can extend this for a small fee if necessary), and you can make as many changes as you need to make sure you get everything done correctly.

Customer Support

If you find yourself in need of some help with completing the process, CompleteCase has you covered. By email or phone, the award-winning CompleteCase team can guide you through the process of filing for a divorce with unlimited help whenever you need it.

Keep in mind that legal advice isn’t part of the deal. While that might not seem like it makes sense, it simply means CompleteCase can’t speak to your specific circumstances and advise you on how to proceed. What they can do is walk you through every form you need to fill out, explain how to file it and how to make sure it’s all done correctly, so you get it right the first time.

 

And if it turns out that you do need some first-rate legal advice, that’s not a problem. The company maintains a list of local family law attorneys that can help you navigate any difficulties you come across in your particular case.

Guarantee

CompleteCase offers a 100% guarantee that all of the forms you correctly submit will be accepted by courts in your state.

Not only that, but if for some reason a document is rejected because of a problem caused by ConpleteCase, the company will make any changes the court or the judge requests to keep the process moving at no extra cost.

And in the worst-case scenario where the court rejects any of their documents, and the process comes to a complete stop, CompleteCase will issue a refund at no charge to you.

What States Are CompleteCase Available in?

Luckily CompleteCase operates in all 50 states and parts of Canada. But because every state’s laws are different, there will be a unique process in every state.

But that’s not a problem because CompleteCase has every form you need specific to the state where you want to file for an uncontested divorce. On the website, you use the drop-down menu to pick the state or Canadian province where you or your spouse live, and the documents you need are instantly available.

Not only that, but if things get dicey and you need some expert legal advice, CompleteCase has a list of local family law experts on file they will provide free of charge. So no matter if you’re in Poughkeepsie NY or Sacramento CA, CompleteCase has everything you need to file for a fast and easy divorce.

Pro Tip: Remember that these services are only available if the divorce is uncontested. If either party disagrees on the divorce terms, you cannot use these tools or file with CompleteCase.

Check out 3StepDivorce now >>

How Long Does CompleteCase Take?

The online process on CompleteCase.com takes as long as you’d like or need. In general, it can take as little as 30 minutes to get through all of the online paperwork. If you need more time, the website automatically saves all of your documents so you can come back and finish at any time and make changes to the documents you’ve already completed.

After that, some time is needed to print all the documents out, sign them, and then get them posted to the court. And if you need to stop the process for any reason, the site will automatically save your documents for up to 30 days. After that, you can keep them on file by paying $24.99 a month for unlimited storage, which is a nominal fee considering how much money you will be saving by using the service.

How Much Does CompleteCase Cost?

That’s the best part of this service. CompleteCase costs a low one-time fee of just $299 to give you access to all of the documents required to get all that paperwork filled out and filed with the state court.

That’s the only cost unless you decide to keep your documents on file for over 30 days. If you want to keep your files longer, there is a $24.99 monthly fee to keep all your documents online and ready to go.

One thing to keep in mind, while CompleteCase is cheap, there will be a cost for actually filing for divorce. In some cases, it can run from a low of around $80.00 to a high of $400.00. Keep that in mind as you plan, and ensure that you have that money ready when you’re ready to file all those documents.

While this does seem like a fair amount of money, keep in mind that it can cost over 10,000 dollars to get divorced if you file with an attorney. CompleteCase allows you to take care of all the paperwork an attorney would charge you to fill out for a fraction of the price.

Pro Tip: You still have to pay the court filing fees for your local jurisdiction, These filing fees will cost you an additional $100 to $400 depending on where you are filing for divorce.

 

Is CompleteCase Legitimate?

CompleteCase has helped over 700-thousand customers with uncontested divorces, so the numbers say yes. CompleteCase is a legit company that allows a lawyer-free uncontested divorce for pennies on the dollar when compared with hiring a lawyer.

CompleteCase has been in this business for over 20 years. That speaks to their ability to keep their customers satisfied. They also have an accredited business rating from the Better Business Bureau.

But if you need more proof, take the time to look through some of their customer reviews if you want more information from people who have used the service before. Keep in mind that CompleteCase works with lawyers and has a file of family law attorneys on file, ready to consult or do work for you if necessary, which adds to their legitimacy.

CompleteCase also comes with a 100 percent guarantee that state courts will accept their documents. And if for some reason they don’t, the company will work to ensure that there’s no problem on their end and make any changes without charging you a penny.

And in the worst-case scenario: when a court rejects the CompleteCase documents, the company offers a refund of your money.

CompleteCase Reviews Online

There are plenty of reviews of CompleteCase online if you want to take the time to learn more about the experiences people have had working with the company.

Better Business Bureau (BBB)

CompleteCase gets 2.8 stars out of 5 on the Better Business Bureau website.

picture of CompleteCase BBB profile

A search through the positive reviews finds most reviewers praising the company's willingness to make changes in court documents.

“Melody at Complete Case made the necessary manual changes required and helped me complete my divorce. Highly recommend this company,” wrote one reviewer.

Other’s praised the customer service:

“They were very responsive both by email and by telephone. The directions sent were easy to understand and helped both of us with the firms. All representatives were easy to speak with and understand,” wrote another reviewer.

There are a number of one-star reviews as well, which should be taken into consideration but keep in mind the majority of people that write reviews are the ones that will write negative ones.

TrustPilot

On Trustpilot, the company received 3.7 out of 5 stars.

picture of CompleteCase Trustpilot profile

Positive comments praise the company's ease of use and ability to quickly fill out and return the documents.

“This was fast and easy,” said one reviewer on Trustpilot. “Very helpful and knowledgeable,” said one Trustpilot reviewer.

Most of the negative comments have to do with CompleteCases’s requirement for proof of payment upfront. There are many complaints about the slow response time encountered for customer service representatives to respond to questions.

A few respondents took issue with the inability of the company to give refunds promptly, if at all.

The internet being what it is, there were bound to be plenty of negative comments. But we did find that on the Trustpilot site and the BBB site, the company often took the time to respond directly to customer complaints. This is a very good indicator of a business that cares about open lines of communication with their customers and ensuring their success.

We don’t see that level of care with other online divorce companies and find that overall the CompleteCase has an overall positive customer review status online.

Pros and Cons of CompleteCase

CompleteCase’s suite of services offers a lot of different products for a lot of different people.  Overall we’ve tried to pin down some of the top reasons to consider CompleteCase for your uncontested divorce needs.

Pros
  • Inexpensive
  • Easy to use
  • Legal expertise available if needed
  • 100% Guarantee
  • Top-notch customer support
  • State-specific documents
  • Money-back guarantee
Cons
  • Some mixed reviews
  • Full payment required upfront
  • Additional fees for over 30 days of use/storage

CompleteCase Competitors

In this section, we’ll take a look at three popular competitors to CompleteCase.com.

3StepDivorce.com

This competitor is another document preparation website that specializes in helping their users fill out the legal forms they need to finalize their divorces.

3StepDivorce.com is highly regarded as the best online divorce option you can choose. Overall, you will find their website to be very easy to use, affordable and your divorce documents can be completed quickly.

Additionally, their customer service is best in class and you will have access to additional value-added services such as their “divorce negotiation platform” which is extremely helpful for divorcing spouses.

This is why they are our top pick of all the online divorce websites we reviewed.

We did a full review of 3-Step Divorce here.

CompleteCase.com

CompleteCase.com is another one of the better online divorce options you can choose, it is not the cheapest or the best overall in our rankings but still a solid choice. They boast that they have over 700,000 customers in the last 20+ years of being in business.

While they do have some mixed reviews online, these should be read and evaluated by you before making a final decision. We did a review of CompleteCase's service here for your convenience.

ItsOverEasy.com

ItsOverEasy.com is positioning itself as a premium online divorce service for those that want more hands-off options.

Because of the premium “white-glove” service they offer, they also have a premium price tag. Keep in mind, the cost is still far below what using a divorce attorney would cost. We reviewed ItsOverEasy.com's service here for you to check out.

Pro Tip: We did a full ranking and review of all the best online divorce services that are available today. If you are considering using this type of service for your uncontested divorce, please check out these reviews to make an informed decision before you make a purchase.

Check out our review of the top 10 now >>

 

CompleteCase Alternatives

The most obvious alternative to CompleteCase is to get a family attorney or divorce lawyer.

If you are having any disagreements about your divorce with your spouse, it is best to get an attorney to ensure both parties are represented correctly.

Another alternative to CompleteCase is to go to your state’s court systems website and download and fill out the forms without the use of an online divorce service. However, this option can be cumbersome and you are on your own because they will not have customer service or provide any assistance.

We recommend you use 3StepDivorce instead, click here >>

CompleteCase FAQ’s

We’ve tried to answer any questions you have here, but we’ve also thought of a few others that we want to take some time to answer below.

  • How do I file my documents?

    CompleteCase will provide you with all of the information you need to file your divorce documents with your state. Addresses and formatting and anything else you might need. Unfortunately, they will not cover your filing costs.

    Those filing costs are not part of the fee you pay for CompleteCases’s services. So make sure and put some money aside when it comes time to finally drop off or send in your documents by mail to the state courthouse.

  • How quickly will I get my forms?

    From the moment your account becomes active, you will have access to all of the forms you need. Once complete, they do take 2 days to be available for download because of their review process.

  • How long can I access my account?

    Once you’ve signed up and put in all of your information and begun the process of filling out your divorce paperwork, your site will remain active for 30 days. For a process that takes about 30 minutes, that seems like plenty of time.

    But this can be wrenching and challenging stuff to deal with, so if you need extra time, you can pay a monthly fee of $24.99 to keep your account active for as long as you’d like.

  • Is CompleteCase.com a secure website?

    The website promises not to release any of your information for any “commercial or other purposes.” In addition, the website uses what’s called Secure Socket Layer (SSL) technology to keep all of your passwords and information safe. SSL technology encrypts all of your data in a way that makes it harder to access.

  • What If I don’t have answers to all of the questions on the questionnaire?

    That’s not a problem. Simply gather as much information as you can, and CompleteCase can usually collect enough information to determine if the service will be right for you. It’s much more important that you have the information necessary to fill out all the forms correctly that you’ll need to file for your divorce.

  • Do I have to answer all the questions?

    Again, the more information you give CompleteCase, the better they will be able to determine if the service will work for you. Take the time to collect as much information as you can so they can help you. That being said, it’s not completely necessary to fully answer all of the questions on the questionnaire.

  • What if my spouse and I can’t agree on how to answer a question?

    That depends. If the divorce remains uncontested, this might will become problematic. If you can’t agree on something like property distribution or child custody, then CompleteCase isn’t going to work for you.

    Take the time to make sure you and your spouse are entirely on the same page before you start answering questions and filling out paperwork.

  • How can I review my documents?

    Simply log in, and everything you’ve done and filled out will be right there waiting for you. Everything you’ve done and filed will be available as long as your account is active.

  • How do I contact CompleteCase If I have questions?

    As long as you don’t need advice on complicated legal questions, the site’s award-winning customer service team is available to you by phone and by email all the time. Contact them about what you need, and the company has a very responsive group of staff that should be able to help.

    Website:

    https://www.completecase.com/contact/

    Phone:

    1.877.282.0944
    (Toll free Monday – Friday 10am – 8pm EST)

    Fax:

    1.617.340.8350

    Address:

    CompleteCase.com
    701 Fifth Avenue
    Suite 4200
    Seattle, Washington 98104

    PR and Press:

    For PR or press inquiries, email press@completecase.com

  • Final Thoughts

    No one wants to get a divorce, but sometimes that’s how life works. We don’t ask to grow apart or become incompatible, but it happens. Even the most amicable divorces are life-changing and stressful.

    CompleteCase is designed to take some of that stress away from you. For a small fee, you can move on with your life without incurring large amounts of debt and spending months dealing with divorce lawyers.

    If this is where your life has taken you, why make divorce more complicated than it has to be?  Consider CompleteCase as a way to make a fresh start.

    However, even though CompleteCase is a solid option there is a better service available for you to use we feel will provide you a better experience. As we stated previously, 3 Step Divorce is our #1 choice of all the online divorce platforms.

    Check out 3StepDivorce now, click here >>

     
    Lauren Cook-McKay is the Director of Marketing & Content at DivorceAnswers.com. She holds a Master’s Degree in Marriage and Family Therapy (MFT) from the University of San Diego and applies her training in private practice to helping couples struggling in their marriage. She strongly believes there is hope in all marriages and strives to provide therapy to couples that will lead them back towards a loving marriage, or an amicable divorce that brings peace and closure.